You can access PiaProxy at the following URL: https://www.piaproxy.com. Protecting the privacy of our visitors is one of our top priorities. This Privacy Policy describes the types of information PiaProxy collects and records and how we use that information.
If you have additional questions or need more information about our privacy policy, please feel free to contact us via email at support@piaproxy.com.
The data we collect depends on your interaction with us. When we provide services, we may collect, store, and use the following information about you. If you do not provide this information, you may not be able to enjoy certain services we offer or experience the desired results.
Personal information we may typically collect includes: name, email address, phone number, and IP address. PiaProxy may receive and collect your personal information in a variety of ways.
These methods may include:
1.1 Your Correspondence
When you send us emails or write to us, you may provide your personal information, contact information, and other personal information in the email.
1.2 Customer Support
When you call or email us to request technical assistance or learn more about our products, you may provide us with personal information.
1.3 Product Registration
When you register a "PiaProxy" account, we will ask you to provide information so that we can record you as the owner of the "PiaProxy" account. This information will help us provide you with services and information.
1.4 You understand and agree that PiaProxy will provide you with services based on the information collected and will analyze and process the collected information accordingly.
1.5 You are responsible for the integrity and confidentiality of the data you store on the PiaProxy platform and the information you enter and manage on the PiaProxy platform. You are solely responsible for any losses and consequences resulting from the loss or disclosure of information due to improper maintenance or inadequate confidentiality measures.
1.6 You are solely responsible for any losses and consequences resulting from your negligence, operational errors, or the actions authorized by you to use PiaProxy.
1.7 You must ensure that your use of the service complies with laws and regulations. PiaProxy only provides standard services based on your instructions and assumes no responsibility for the legality of your use of the service.
1.8 Device information
We may receive and record information about your device. This information includes: device model, operating system and version, client version, device resolution, software package name, device settings, process and software list, device identifiers (MAC/IMEI/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information), hardware and software feature information, and device location information (such as IP address, GPS location, Wi-Fi access point, Bluetooth, and base station sensor information). To collect this basic personal device information, we will request permission to access your device information. We collect this information to provide you with our basic services and features. If you refuse to provide this permission, you may not be able to use the PiaProxy service.
1.8.1 When you first open the PiaProxy app, after obtaining your authorization, we will receive and record information about the device you use, including device attributes (such as IMEI, IMSI, device model, operating system version, device settings, unique device identifiers, and other hardware and software characteristics) and device connection information (such as MAC address, IP address, telecom carrier, and access date and time) to ensure the security of your account and transactions.
1.8.2 To achieve the purposes stated in this Policy, we may integrate SDKs or other similar applications provided by third-party service providers and share certain of your information collected in accordance with this Policy with third-party service providers to provide better customer service and user experience.
1.9 Real-Name Requirements: To comply with national cybersecurity regulations, you must undergo static real-name authentication before using our services. We collect this information only for identity verification and security management purposes and will associate it with your account.
Please note that personal device information and log information cannot identify a specific individual. If we combine such non-personal information with other information to identify a specific natural person, or use it in conjunction with personal information, such non-personal information will be treated as personal information during the combined use. Unless we obtain your authorization or otherwise required by law or regulations, we will anonymize and de-identify such personal information. During the combined use, such information will be processed and protected as your personal information in accordance with this Policy.
Data Processing Purposes: We process your data only for the following clearly defined purposes, and subsequent processing activities will not exceed these purposes:
2.1 Providing, maintaining, and improving the Piaproxy service;
2.2 Processing your orders and managing your account;
2.3 Customer support and communication;
2.4 Fulfilling legal and regulatory obligations;
2.5 If the purposes change, we will notify you in advance and obtain your consent again.
We strictly limit the storage period of your personal data based on the legal basis and specific purposes of data processing, with specific standards as follows:
3.1 Based on your consent: With your consent for us to process data, we will store your data until you withdraw such consent. From the date you withdraw consent, we will stop processing and delete or anonymize related data, unless other legal bases allow us to continue retention.
3.2 Based on contract fulfillment: When necessary for fulfilling contracts signed with you, we will store your data during the duration of the contractual relationship. After termination of the contractual relationship, if there are statutory retention obligations (such as tax and business record keeping requirements), we will continue to store related data within such statutory periods. After the statutory period expires, we will delete or anonymize the data.We adhere to the principle of data minimization and will retain personal data only for as long as necessary to fulfill the processing purposes, provided that no specific legal requirements mandate a longer retention period. In no event shall the storage period exceed two years.
3.3 Based on legitimate interests: When we process your data based on legitimate interests, the storage period is the time necessary to achieve that specific processing purpose. Once the processing purpose is achieved, or when your deletion or anonymization interests outweigh our legitimate interests, we will promptly delete or anonymize related data.
3.4 Based on legal obligations: When processing data to comply with obligations stipulated by laws, regulations or regulatory authorities, we will store your data within the periods specified by relevant laws, regulations or regulatory requirements. After fulfillment of such legal obligations, we will delete or anonymize the data. We adhere to the principles of data minimization and storage limitation. Throughout the entire data lifecycle, we continuously assess the necessity of data retention. Once it is determined that certain data is no longer necessary for the purposes for which it was originally collected, we will promptly and securely delete or anonymize such data through established systematized procedures.Following anonymization (e.g., through the removal of direct identifiers), the data can no longer be attributed to a specific individual. We utilize such anonymized data for statistical analysis to improve our products and services.
We respect your rights to your data and provide convenient channels for you to exercise them.
Right to Access and Correction: You have the right to access, correct the personal data we hold about you.
Right of Erasure ("Right to be Forgotten"):
Subject to legal provisions, you have the right to request deletion of your personal data, particularly when the following circumstances occur:
1 Personal data is no longer necessary for achieving its collection or processing purposes;
2 You have withdrawn consent-based processing basis and no other lawful processing basis exists;
3 Personal data has been unlawfully processed;
4 Data must be deleted to comply with legal obligations.
Upon confirmation that your request for data deletion complies with the GDPR, we will proceed to erase your personal data without undue delay.With regard to data that has been made public, we will take reasonable measures, including but not limited to directly contacting relevant data controllers and issuing public deletion notices where appropriate, to ensure that such data is also erased by other data processing parties.
In addition: Deletion mainly involves making data unable to identify you or be used; technically it may involve marked deletion or anonymization, with residual data possibly temporarily stored in backup systems until periodic clearing.
Convenient Request Channel: We have established a dedicated customer service channel to handle any of your requests or inquiries:
Customer Service Email: support@piaproxy.com (Please send emails using your registered email address and provide the necessary identification information so we can verify your identity and process your request).
PiaProxy may use your personal information for the following purposes:
3.1 Product Registration
The information you provide during registration will be used to create your PiaProxy account and to assist PiaProxy in providing support when you contact PiaProxy customer service. PiaProxy will also use this information to notify you of any upgrades, new products, promotions, or other information that may be of interest to you.
3.2 Product Use
PiaProxy may use the information collected during product use to: regularly verify your entitlement to use the product or service; confirm your prior use of the product/feature before sending you notifications of new product/feature upgrades, or to assist you in using PiaProxy; and receive internal product information requested from PiaProxy.
3.3 Internal Analysis
We may use the information you provide us for internal statistical and analytical purposes to evaluate and improve your experience using the PiaProxy website and software, including identifying your preferences and operating and conducting related activities. PiaProxy does not request personal information (including, but not limited to, your mobile phone number and email address), but it does collect other information (including, but not limited to, device information, log information, and similar features). PiaProxy's user experience improvement program relies on usage data to diagnose system issues and optimize the product experience. We use tools such as Google Analytics to collect data generated during your use of PiaProxy products.
PiaProxy may combine the information you submit through your account with information from other Frontier services or third parties to provide you with a better experience and improve service quality. 4. Automatic collection of anti-abuse information Since "PiaProxy" has the function of hiding the real IP address, most users use this function for legitimate purposes. However, there may be a small number of users who use this function for improper purposes. "PiaProxy" automatically records and receives your usage records and other information. This information is only used to determine illegal use and abuse behavior and shall not be used for other purposes. Usage records include: (1) Date and time (2) Connection status (3) User's original IP address and port number (4) Protocol type (5) Client software version number (6) Records of web page URLs you requested, cookies and other information. 5. Sharing information with third parties "PiaProxy" will not share any personal information with third parties without your consent. We promise that this data will not be shared with any third-party service agency and will not be used for commercial purposes. This data is only used for the security of user accounts, the stability of software services, and whether users have discovered abnormalities in our software servers. PiaProxy will collect and use your information in strict compliance with relevant laws and regulations and the provisions of this Privacy Policy. PiaProxy staff will not directly request personal information from you unless they hold official authorization documents issued by PiaProxy. In this case, you can contact PiaProxy directly.
PiaProxy are committed to not sharing your user data with any third parties, including companies,organizations, and individuals, except under the following circumstances:
1、With Your Explicit Consent: We may share your data after obtaining your separate consent, provided that you have been informed of the purpose of sharing, the types of data involved, and the identity of the third party.
2、To Comply with Laws and Regulations: Where necessary to comply with applicable laws and regulations, court orders, regulatory requirements, or legal proceedings, we may provide data to competent authorities within the limits permitted by law.
3、Necessary Service Providers: To achieve the business functions described in this policy or for the purpose of providing the services, we may engage trusted third-party service providers (such as cloud server providers and technical maintenance suppliers) to process data. We shall impose strict obligations on their data processing activities through contractual arrangements or other means, ensuring their compliance with this policy and the implementation of adequate security measures.Include:
(1) You can use third-party services to log in to PiaProxy. Third-party services may collect your information (including your log information) and may install cookies on your computer to ensure the normal operation of PiaProxy;
(2) We provide you with links through advertisements or other means of our services, allowing you to access third-party services or websites;
(3) Other ways to access third-party services. For example, to achieve the purposes described in this policy, we may access SDKs or other similar applications (such as embedded codes, plug-ins, etc.) provided by third-party service providers to provide you with better customer service and user experience. Currently, the third-party service providers we access mainly include the following types:
1) For advertising-related services, including advertising display, advertising data monitoring/statistics, etc.;
2) For message push functions, including mobile phone manufacturer push, specific event reminders, personalized content recommendations, etc.;
3) For payment-related services, including order payment, transaction verification, revenue settlement, payment information summary statistics, etc.;
4) With your consent, for obtaining device location permissions, collecting device information and log information, etc.;
5) For optimizing product performance, including improving hardware network configuration capabilities, reducing server costs, hot repair functions, etc.;
6) For account security and product reinforcement-related services, including network monitoring, domain name resolution, anti-hijacking, anti-spam and anti-cheating, encryption and decryption services, etc.
(4) For the functions provided by third-party SDKs, the required permissions and collected user information are: SDK permissions and collected user information
Other ways to access third-party services. For example, to achieve the purposes described in this policy, we may access SDKs or other similar applications (such as embedded codes, plug-ins, etc.) provided by third-party service providers to provide you with better customer service and user experience. Currently, the third-party service providers we access mainly include the following types:
The above-mentioned third-party social media or other services are operated by relevant third parties. Your use of third-party social media services or other services (including any information you provide to third parties) is governed by the third party's own terms of service and information protection statement (not this Privacy Policy). You need to read their terms carefully. This Privacy Policy applies only to any information we collect and does not apply to services provided by any third party or any third party's information usage practices. We assume no responsibility for any third party's use of the information they provide to you.
6.1 Service Fees. The Company reserves the right, in its sole discretion, to determine service fees, price validity periods, applicable promotions and discounts, and other rules related to payment for the Services.
6.2 The latest applicable price list for each Service category is available on the system at https://checkout.piaproxy.com/.
6.3 The Company may change the price and scope of any Service without prior notice. Customers should always check the system to understand the applicable price and features of each Service before placing an order.
6.4 If your Service expires, your right to use the Service will be suspended until you pay the fees for further service.
6.5 All Services provided by the Company are based on the number of Agents used.
6.6 The Customer agrees to use and provide the payment information it holds or is authorized to use for the purposes described in this Agreement. The Customer should update its payment information to ensure that it remains current.
We will do our best to protect user privacy. However, when we have reason to believe that disclosure is necessary to comply with an existing judicial proceeding, court order, or other legal process, or to protect the rights, property, or interests of PiaProxy, PiaProxy users, or third parties, we will disclose personal information in accordance with laws, regulations, and procedures, where it is safe to do so.
We or our third-party partners may use cookies on the PiaProxy website. Cookies allow us or our third-party partners to automatically access and use the data entry features of our website, or to tailor promotional or marketing information and online ordering information to your purchases.
In addition, we or our third-party partners may also use cookies.We use cookies to track usage of our website to determine which features are useful or popular and which are less popular, helping us improve and update our services more effectively. Most web browsers will warn you when cookies are used or will refuse to accept cookies altogether. You can accept or refuse cookies by modifying your browser settings. However, if you disable cookies, you will not be able to use the various interactive features of this website.
We or our third-party partners use cookies for the following purposes:
1) Remembering you. For example, cookies help us recognize you as a registered user or store your preferences or other information you provide to us.
2) Analyzing your use of our services. We may use cookies to understand your activity on PiaProxy services or to determine which services are most popular.
3) Advertising optimization. Cookies help us provide you with relevant advertising based on your information, rather than generic advertising.
While we use cookies for the purposes described above, we may provide aggregated, non-personally identifiable information collected through cookies to advertisers and other partners for purposes of analyzing how you and other users use PiaProxy services and for advertising purposes.
1. We minimize the use of third-party services to minimize privacy breaches, and we strive to ensure that the third-party service providers we use have trustworthy security systems to protect user data.
2. When you use PiaProxy products, all your access information is encrypted during transmission to ensure its security and reliability. All communications on the PiaProxy website are encrypted using HTTPS, and user passwords are also one-way encrypted. No one, including PiaProxy employees, can access user passwords. However, please understand that due to technological limitations and the potential for malicious activity, even with our best efforts to strengthen security measures, 100% information security cannot always be guaranteed in the internet industry. You must understand that the systems and communication networks you use to access our services may experience problems due to factors beyond our control.
3. You should take care to protect the security of your personal information. For example, do not share your account or disclose your personal password.
"PiaProxy" prohibits users from using products or services to publish any harmful information, including:
(1) Violation of the basic principles established by the law;
(2) Endangering national security, leaking state secrets, subverting the state power, and undermining national unity;
(3) Inciting ethnic hatred, ethnic discrimination, and undermining national unity;
(4) Undermining friendly relations between countries and regions;
(5) Undermining national religious policies, promoting cults and feudal superstitions;
(6) Spreading rumors or false news, disrupting social order, and undermining social stability;
(7) Inciting, organizing, and instigating terrorist activities , illegal assembly, association, parade, demonstration, or gathering, disrupting social order;
(8) spreading obscenity, pornography, gambling, violence, terror, or instigating crimes;
(9) insulting or defaming others, infringing upon the legitimate rights and interests of others;
(10) infringing upon the portrait rights, name rights, reputation rights, privacy rights, or other personal rights of others;
(11) using foul language, insults, defamation, threats, curses, or other uncivilized language;
(12) carrying out activities under the name of an illegal non-governmental organization;
(13) infringing upon the copyright, information network dissemination rights, and other legitimate rights and interests of others;
(14) containing other content prohibited by laws and administrative regulations.
If the user fails to perform and comply with the agreement in "PiaProxy", "PiaProxy" has the right to close the user account that violates this agreement and reserves the right to pursue legal liability in accordance with the law. In addition, after taking corresponding measures, "PiaProxy" will no longer bear breach of contract or other legal liability for users who violate this agreement. "PiaProxy" has the right to deal with illegal content in accordance with the provisions of this agreement. This right does not constitute an obligation or commitment on PiaProxy's part, and PiaProxy does not guarantee timely detection of illegal activities or appropriate action.
Our websites, content, applications, or services are not intended for anyone under the age of 14 ("Children"). Minors aged 14 or above and 18 years of age should review this Privacy Policy under the guidance of their parents or guardians and use the relevant services with their parents' or guardians' consent. We do not intentionally collect personally identifiable information from anyone under the age of 14. If you believe your child has provided us with information, please contact us immediately via email or online support so that we can delete your child's information.
As PiaProxy's business develops and we strive to provide you with better services, we may modify this Privacy Policy from time to time, and such modifications shall constitute part of this Privacy Policy. If such modifications materially reduce your rights under this Privacy Policy, we will notify you prior to the effective date of the modification, such as through a prominent notice in the software, on our website, or by email. In such event, your continued use of our services constitutes your agreement to be bound by the revised Privacy Policy.
You may access, modify, and delete the registration information and other personal information you provide while using our services, or by contacting us as directed. The scope and method of your access, modification, and deletion of personal information will depend on the specific service you use.
In accordance with this Privacy Policy, we collect and use your personal information only to enable the functionality of our products or services. If you discover that we have collected or used your personal information in violation of laws, administrative regulations, or the agreement between us, you may notify us to delete it. If you discover that the personal information we have collected and stored about you is inaccurate, you may also notify us to correct it.
When you access, modify, or delete your information, we may require you to verify your identity to protect the security of your account.
Please understand that due to technical limitations, legal, or regulatory requirements, we may not be able to meet all your requests. We will respond to your request within a reasonable timeframe.
You may also contact us using the information in the "Contact Us" section to modify your personal data or unsubscribe. Please note that opting out of marketing communications does not mean you will not receive important business communications related to your ongoing relationship with us, such as communications regarding your subscription or event registration, service announcements, or security information.
If you have any questions, comments, or suggestions about our Privacy Policy and how we handle your information, you can contact us at any time.